Syracuse, N.Y. – Syracuse Mayor Ben Walsh announced the 2023 City Services Guide is hitting mailboxes as the New Year approaches. The tri-fold pamphlet is created by the Department of Public Works (DPW) and is used by residents all year to find need-to-know maintenance guidelines, city service dates and contact information.
“We encourage residents to keep this guide handy year-round,” said Mayor Walsh. “It’s an easy way for them to have the information needed to maintain their properties and receive essential services from the City.”
The quick reference guide outlines services provided by the City and resident responsibilities for trash and recycling disposal, sidewalk clearing and maintenance, and sewer service. The guide includes a map of city quadrants for DPW pickups and a full schedule for yard waste and leaf pickups in 2023.
Construction debris set-out dates in 2023 will occur in the months of May and September. Instructions on what the City will accept and how materials must be consolidated in order to be properly discarded are also included.
Cityline, the City’s service request tool, offers residents access to customer service representatives who can direct each request to the appropriate department to address. Cityline’s online portal at goto.syr.gov/cityline serves as an easy way for residents to track progress related to requests and view submissions by category in each neighborhood. The guide lists the phone number for Cityline 315-448-CITY (2489), its Twitter handle (@syrcityline) and social media accounts for the City of Syracuse, where non-emergency service-related updates are posted regularly.
The new City Services Guide can also be downloaded online at goto.syr.gov/serviceguide.
